Here's a comprehensive article on the issues encountered by users of the X Lite Softphone, specifically regarding phone spoofing:

Title: Resolving Issues with Phone Spoofing in X Lite Softphone - A Guide

Introduction:

As an avid user of the X Lite Softphone, you may have come across some unexpected issues while using this software. In this article, we will explore some common problems that users face and provide a step-by-step guide to resolve them.

Duplicate Line Items in Central Dashboard:

One issue that has been reported is the appearance of duplicate line items on the Central Dashboard. These duplicates are harmless and do not affect your usage billing or calculation. However, they can be ignored until the extra line items are removed automatically in the future. To clarify, these duplicates will only show the same usage statistics on each duplicated line.

Unable to Edit Groups and Logins:

Another issue that has been identified is the inability of Central Dashboard administrators to select the 'edit' option for the 'Groups' and 'Logins' sections within a user's page. This behavior can also be ignored in the interim while awaiting a future fix from Sophos Engineering.

Three Vertical Scroll Bars on Summary Page:

Some users have reported seeing three vertical scroll bars on the right-hand side of the screen when viewing a Central Device's Summary page. To resolve this issue, logging in directly to the Central Dashboard will allow the TAC dashboard to load while awaiting a permanent fix.

Threat Analysis Dashboard Not Loading:

Administrators for either the Partner (PDB) or Enterprise (EDB) Dashboards may encounter an issue where they are unable to load their customer/sub-estates' 'Threat Analysis Dashboard' (TAC) page. This is expected logging behavior and does not require any follow-up action.

Audit Log - 'anonymous failed authentication' Entry:

When using API credentials (Service Principals), certain jwt token refresh errors can be logged in the Central Dashboards Audit log as 'anonymous:' and 'failed authentication' with the IP of source. This is an expected error due to an API Service Principal JWT renewal error.

In conclusion, these issues are minor and do not affect your overall experience using the X Lite Softphone. By understanding the root causes of these problems, you can take steps to resolve them temporarily while awaiting permanent fixes from Sophos Engineering. Remember that all reported issues will be addressed in future updates to ensure a seamless user experience.

X lite softphone phone spoofing